Home / FAQs


Can I see some signs you’ve recently made?

Great question - check them out here.

Can you use MirrorLights outdoors?

No, not at the moment. All of our Mirror Light products are for indoor use only but we are working on developing our range and that includes making them suitable for outdoor use. Drop us an email here as we might be a bit closer to achieving this.

Can I send in my own design?

If you want to drop us an email here we’ll get back to you asap to see if your idea can be made. We will always try and help find you a perfect solution. It might just take a little bit of tweaking to get it right for our production process so let’s have a chat and see what we can do.

Do MirrorLights consume a lot of energy?

Our LED light boxes produce relatively no heat and are extremely energy-efficient.

What’s included in the package?

Within your package you’ll receive a mirror with your chosen design, a small 12v light box attached to the back, an attached white cable at 1100mm long, a switch on cable, cleat fittings on the back of the mirror and coordinating wall mounting discs.


What is the size of the MirrorLight?

The mirror is 620mm square and has a total depth of 27mm from the wall surface.

What Is the length of the power cord?

The length of the power cord is 1100mm.

What if I don’t want the cable to be visible?

It’s a simple task for an electrician to hardwire your MirrorLight. It will likely involve cutting into the wall to access the mains but it can then be simply activated via a standard wall switch or remote.

How safe are the MirrorLights?

Our lights are CE rated and mirrors are vinyl backed and bonded for added safety. Because of the LEDs low output voltage, little heat will be generated on the outside surface even after long periods of sustained use.

How do you power the MirrorLight?

All MirrorLights connect directly into a standard power socket or can be hardwired directly into the mains.

Will my MirrorLight require any specialist installation?

No, MirrorLights require zero installation help or maintenance. You will receive all of the fixings you need to hang the mirror in your chosen spot.

Does the MirrorLight come with a frame? If not how do I go about getting it framed?

No, our MirrorLights do not come with a traditional frame. They have a perfectly flat edge that has been machine polished so it looks sleek but is perfectly safe to handle. However, we are looking into offering this solution. In the meantime, if you want to approach a local professional picture framer then we are sure they’ll be able to offer you a solution.


How long do the LED lights last within the MirrorLights?

The lifetime of LED light lasts a minimum of 30,000 hours. That is equivalent to 10 years if you turn on your MirrorLight for 10 hours per day. This is about 3 times longer lifespan than traditional gas neon signs. Normally if there is a problem it’s usually the transformer that fails, however, these are replaceable items and we can supply replacements if necessary if outside of the warranty period.

Does it require any maintenance?

Not at all. LED is environmentally friendly and maintenance-free.


What’s the delivery time for custom orders?

Generally we aim to get your personalised MirrorLight to you within 20 days of your order. However, it can be quicker than 20 days if your order is from our Collections range. If your order is super urgent then please do let us know and we can try to prioritise your order to expedite it as soon as humanly possible.

How much is the delivery cost?

Delivery is included in the total price of your MirrorLight.

Do you ship outside the UK?

Unfortunately not. At the moment we can only deliver to mainland England, Scotland and Wales. Shipping glass products is notoriously challenging and we want your MirrorLight to arrive in perfect condition so we are currently working to find the best possible solution for customers further afield than the UK.

Do you offer a warranty?

All our products are protected with a 12 month guarantee. However, the warranty does not cover any damage that may occur after delivery or during installation. We are on hand to help with any installation advice so please give us a shout here if you have any concerns. All warranty information can be found within our T&C’s located within our website.

What is the latest date I can order for pre Christmas delivery?

The cut off for pre Christmas delivery is the 30th November. If you have a specific request then please do drop us an email and we will do our best to help.


What is your returns policy?

We cannot offer cancellations or returns on any custom or personalised items as they are made especially for you. All sales are final once the transaction is completed online. Please make use of our product knowledge by emailing here with any questions you may have. That way you can be absolutely sure before you buy. For More detailed information about our guarantee please read our T&C’s also located within our website footer.

Returning from MirrorLight Collections

If you purchase a MirrorLight from our collections range we can accept a return if you contact us here within 14 days of delivery. You then have 14 days to return it to us in the same condition and packaging it was originally received in. We have to be strict about this so please hang on to all packaging carefully. For More detailed information about our guarantee please read our T&C’s also located within our website footer.

Returning a custom MirrorLight

For custom or personalised pieces we can't accept cancellation or returns after payment due to change of mind unfortunately, as all pieces are one-off and made to order. All sales are final once placed on site. If your piece is faulty or has any error, of course we can accept a return and we’ll happily replace it for you. For More detailed information about our guarantee please read our T&C’s also located within our website footer.


In the unlikely case of your MirrorLight arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email here and we will deliver a replacement free of charge asap. For more detailed information about our guarantee please read our T&C’s also located within our website footer.

Our Guarantee

We offer a 12 month guarantee on all pieces, so if your piece stops working in any way during this period just let us know and we will replace it free of charge! :)

For more information about our guarantee please read our T&C’s also located within our website footer.

Anything else?

If you need any more help whatsoever, please don't hesitate to contact our team via our email here.